Review : How Reliable is PYO Travel?

I know a lot of people are rather sceptical to book online travel deals. Me included. So when we did our bookings through PYO Travel for our Japan trip in February this year, I was honestly really concerned. Although we got it for a good deal, it was still a large sum of money to be paid upfront. Furthermore, all transactions were done via online.

Now that we have paid, gone, and came back from our trip, here is my feedback on PYO:

(1) Reliable. They are a subsidiary of Reliance Group. Need I say more?

(2) Value-For-Money. The packages that PYO offer is really cheap comparatively. Because they are part of Reliance, the itinerary are very similar to those that you pay for if you book under Reliance. Meaning, for almost the same thing, you only pay a fraction of the price. 

(3) Service. The tours, hotels, and tour guide is top-notch. Again, it is because they are engaged under Reliance. During our trip, there was a family who paid the full Reliance tour package but followed us on some of the tours and hotel stay. So in other words, the hotel's condition and the location provided for is spot-on. 

(4) Customer Support is So-So. The only problem that I have with PYO is that there is no one picking up on their support lines at all. If you were to go to their Facebook page, you would notice similar complains have been raised before. And yes, it has not been rectified yet. However, you can always drop an email to them at support@my.pyotravel.com, they are pretty fast at replying emails. Worse case, just write on their FB wall, they will almost immediately reply. 

Ok.. understood. So I've made my payment, now what? 

Since I am a planner, I emailed PYO and asked the following:

(1) What are the items that are not covered in the package? 

(2) When will I receive my voucher confirmation?

(3) How can I select seats/meals/luggage on the AAX flight? 

The above are crucial so that you won't be caught off-guard with additional charges. And yes, everything can be done via email. You need not worry because PYO will send a confirmation flight voucher (for those familiar with AAX bookings, it is the same voucher) on the items that you have selected and paid for (e.g. seating etc etc).  

All in, I think that PYO is worth being given a try and since I have, I am pretty confident in them. Looks like I will be making more bookings through them when there are more good deals in the future.

Love;

Mummy Geri